Return & Refund Policy

At Yakulaas, customer satisfaction and product quality are a priority.
This Return & Refund Policy explains:

  • When and how you can return products
  • Conditions for refunds or replacements
  • Timelines and process for returns and refunds

This policy applies to all orders placed on www.yakulaas.com.

Nothing in this policy limits your statutory rights under applicable consumer laws (including the Consumer Protection Act, 2019)[1].

Types of Products Covered

This policy covers:

  • Non‑perishable packaged food products
     (e.g., grains, pulses, flours, millets, spices, oils, ghee, honey, packaged snacks)

Eligibility for Return / Replacement

A product is eligible for return, replacement, or refund in these cases:

  • Damaged in transit or leaking (outer carton damaged, torn, wet, or product broken/leaking)
  • Wrong product or quantity received
  • Expired or near‑expiry product
  • Quality issue (clumped, infested, foul-smelling, not fit for consumption)
  • Order significantly different from the description, weight, or website image
  • Change of mind (if allowed), only for unopened, unused items in original, saleable condition

Return Window (Time Limits)

  • Damaged / leaking / short shipment: Report within 24 hours of delivery (share photos).
  • Wrong/expired / not-as-described / quality issues: Report within 7 days of delivery.
  • Change of mind (if allowed): Request within 7 days of delivery, provided the item is unopened and unused.

Requests outside these periods may not be accepted, except where required by law.

Conditions for Accepting Returns

To qualify for a return or replacement:

  • Product must be in its original packaging, with labels and batch number visible (unless the packaging is damaged).
  • Product should not be heavily used or consumed; reasonable inspection allowed.
  • Provide:
    • Order ID
    • Clear photos/video of packaging, product, labels, and visible defects
  • Return all gifts, samples, or bundled items if the original item is returned.

Final decision on acceptance rests with Yakulaas Co upon inspection.

Who Pays for Return Shipping?

  • Our Fault (damage, wrong item, expired/defective, not as described):
  • We bear the return shipping cost. Reverse pickup where possible, or reimbursement for reasonable courier costs on receipt.
  • Change of mind (if allowed):
  • Customer pays return shipping. Delivery charges are not refunded.

Details will be shared by our team upon approval.

Non‑Returnable / Non‑Refundable Items

  • Opened or partially used food products (unless defective)
  • Products with tampered or missing seals, labels, or packaging
  • Items returned after the applicable return period
  • Products damaged due to misuse, improper storage, or negligence after delivery
  • Items marked as “Non‑returnable” or “Final Sale.”

Return / Replacement Request Process

  1. Contact us:
    Email: info@yakulaas.com
    Phone/WhatsApp: +91 8750362304
    Web form: www.yakulaas.com/contact/
  2. Share:
  • Name, Order ID, product details
  • Description of issue, photos/videos as above
  1. Our team reviews and approves/rejects; you’ll get a reverse pickup schedule or return address.
  2. Pack securely in original/strong box and include invoice or note with your contact/order details.

Refunds – Method & Timelines

  • Approval: We will notify you if your refund/replacement is approved or rejected after product inspection.
  • Refund method: Prepaid orders are refunded to the original payment method or as store credit.
    COD orders are refunded to the bank/UPI details you provide.
  • Timelines: Typically 2–3 business days for approval; 5–7 business days for refund to reflect.

Replacements / Exchanges

Where possible, you may choose a replacement for:

  • Damage in transit
  • Wrong item/short shipment
  • Defective/quality issues

Subject to stock availability. If not possible, a refund will be issued as per above.

Order Cancellations

  • Before dispatch: Contact us ASAP for cancellation; full refund if not packed/dispatched.
  • After dispatch: Cancellation not possible. Either refuse delivery (courier dependent) or request a return after delivery (if eligible).

No cancellation fee unless explicitly mentioned.

Organic Product Characteristics (Important)

  • Organic/natural products may vary in color, size, aroma, or may contain natural elements (husks, stones, or small insects even after cleaning in rare cases.
  • Minor variations that don’t affect quality or safety are not defects.
  • Please contact us for serious issues with photos, and we’ll assist promptly.

Contact Details & Return Address

Yakulaas Co.
Email: info@yakulaas.com
Phone/WhatsApp: +91 8750362304
Return Address: 26 Dewar, Guptakashi, Rudraprayag, Uttarakhand 246439
Support Hours: Mon–Sat, 10am–6pm IST

Policy Updates

This policy may be updated periodically to reflect business, platform, or legal changes.
The latest version is always available on this page. The version at the time of purchase applies to your order.

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